This is a M-F part time position (5 hour shifts between hours of 8a-5p) with the potential to transition to Full Time. The Call Center Agent/Office Administrative Assistant primary responsibility will be to answer all incoming calls and direct as indicated. Responsible to collect all relevant information in a professiona manner, enter that data into a CRM database and schedule an appointment with a Project Manager. He/She is also responsible to ensure proper flow of office procedures and supports the office staff by carrying out common office duties. They maintain a positive and friendly company image by acting as the first line of contact to visitors, customers, and dealers in person, online, and via telephone. A large part of this position will involve dealing with people and the need to be a champion of ongoing communication with all departments, motivation of others, and coordination of services.
Job Responsibilities:
• Answer incoming calls, direct, and assist the consumer as indicated.
• Responsible for the scheduling of all sales appointments and managing multiple calendars
• Update the CRM with all current data.
• Follow up with missing details in the CRM.
• Track trends within the CRM for areas in need of attention.
• Receives and/or generates all documentation prior to scheduling appointments; reviewing paperwork for accuracy when appointments are completed.
• Other office duties as directed or required in the best interest of the Company.
• Excellent communication and writing skills.
• Attention to detail and ability to multitask.
• Team player
• Excellent organization and time management skills.
• Computer skills; CRM data entry; generate and report out data.
Ram Jack is dedicated to providing outstanding foundation services for a wide range of customers throughout North America. Our mission is to be recognized for lasting foundation solutions and exceeding customer expectations-- nothing more, nothing less. Providing quality first, safety always, complete integrity, and delivery that is on time, is a part of our core values. For more than 40 years, Ram Jack has restored stability to many homes and equipped engineers with custom solutions.